Unit 4: Shopping Communication – Tronc Commun Science

Unit 4: Shopping Communication – Tronc Commun Science

Unit 4: Shopping
Communication – Tronc Commun Science

Introduction

Master shopping-related communication for various contexts including physical stores, online shopping, and customer service interactions.

Key Skills

• Asking for items
• Comparing products
• Handling transactions

Language Focus

• Shopping vocabulary
• Polite requests
• Negotiation phrases

Contexts

• Retail stores
• Online shopping
• Markets

1. In-Store Communication

Customer Phrases

Finding items:
• “Where can I find…?”
• “Do you have this in size…?”
• “Could you show me…?”

Checking details:
• “What material is this?”
• “Is this on sale?”
• “Can I try this on?”

Staff Responses

Assisting:
• “It’s in aisle…”
• “Let me check our stock”
• “The fitting rooms are…”

Transactions:
• “That’ll be…”
• “Cash or card?”
• “Would you like a receipt?”

Interactive Dialogue Builder

2. Online Shopping Communication

Customer Inquiries

Product questions:
• “What are the specifications?”
• “Is this item in stock?”
• “What’s the return policy?”

Order issues:
• “My order hasn’t arrived”
• “I received the wrong item”
• “Can I change my order?”

Customer Service

Responses:
• “The estimated delivery is…”
• “We can offer a refund or…”
• “Our policy states that…”

Technical help:
• “Have you tried clearing cache?”
• “I’ll escalate this issue”
• “Please check your spam folder”

Live Chat Simulator

Chat will appear here…

3. Negotiation & Handling Complaints

Effective Phrases:

Polite Negotiation
• “Could you do a better price?”
• “I’d take it for…”
• “What’s your best offer?”

Making Complaints
• “I’m afraid there’s a problem”
• “This isn’t what I ordered”
• “The quality isn’t as expected”

Resolving Issues
• “Let me see what I can do”
• “We can offer…”
• “How can we make this right?”

Role Play Scenarios

Scenario 1: Price Negotiation

Situation: You want to buy a jacket priced at 300DH but want to pay 250DH

Scenario 2: Faulty Product

Situation: The phone you bought stopped working after 2 days


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