Personal Relations
Communication – Tronc Commun Technologies
Introduction
Effective personal relations are essential in both professional and social contexts. This unit focuses on developing communication skills to build positive relationships.
Key Concepts
• Verbal/non-verbal communication
• Active listening
• Cultural sensitivity
Importance
Career success
Conflict resolution
Team collaboration
Outcomes
Effective networking
Positive work environment
Stronger relationships
1. Communication Components
Communication = Sender → Message → Receiver → Feedback
Verbal Communication
✓ Words and language
✓ Tone and pitch
✓ Clarity and conciseness
Examples:
- Face-to-face conversations
- Phone calls
- Presentations
Non-Verbal Communication
Includes facial expressions, gestures, posture, and eye contact
2. Active Listening Techniques
The SOLER Model
S – Sit squarely
O – Open posture
L – Lean forward
E – Eye contact
R – Relax
Listening Barriers
✗ Distractions
✗ Prejudgments
✗ Interrupting
✗ Selective listening
“Most people do not listen with the intent to understand; they listen with the intent to reply.”
– Stephen Covey
3. Cultural Sensitivity in Communication
Key Considerations:
✓ Personal space norms
✓ Gesture meanings
✓ Formality levels
✓ Time perception
4. Conflict Resolution Strategies
The DESC Script
Describe the situation
Express your feelings
Specify changes needed
Consequences (positive)
Check for agreement
Practical Tips
• Use “I” statements
• Focus on behavior, not personality
• Seek win-win solutions
• Know when to compromise
